Email Support 2017-07-25T08:59:28+00:00

Email Support Service

We will respond to emails: Tuesday, Wednesday and Thursday between 6.00pm and 8.30pm. Friday between 11.00am and 2.00pm.

You can use the Email Support Service to access practical and emotional support and specialist information. Emails are responded to by trained and experienced women.

We can provide help accessing information regarding the Police, court and medical procedures and in accessing support regarding the Criminal Injuries Compensation Board.

We offer a confidential service.  We use a specialist system that anonymises your email address.  This means you have control over if and when you tell us who you are.

We can provide support and information to a supporters such as partners, relatives, friends, carers and other workers.

Feedback

We would like to know about your experience of using the helpline and / or email support service.  If you feel able to you can do that through our confidential online survey, you can access the survey below:

Survey

The survey will ask questions about the service you received and how we can improve it.  It will also ask about the difference the service has made to you.  You do not have to answer all of the questions in this survey, you are welcome to skip questions or whole pages if you want to.

We will use the information to improve our services and evidence the difference our services make to women and girls.  One of the main places we will use the information is when we apply for funding for our services.  This means that we may quote some of what you write in the survey.  We will always do this in a way that makes sure no one can identify you.

Complaints

We are committed to providing a high level of service to the women and girls who use our services. Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

There is information about how to raise a complaint on our contact us page.

News

raising awareness

3 Ways to Help us to Raise Awareness

As a charity we rely on volunteers, donations and feedback to help us deliver our service in Tyneside and Northumberland. Find out more below.

Donate
Volunteer
Feedback Survey