Email Support 2018-02-28T16:29:21+00:00

Email Support Service

We will respond to emails: Tuesday, Wednesday and Thursday between 6.00pm and 8.30pm. Friday between 11.00am and 2.00pm.

Due to the bad weather the Helpline and Email Support Services will not be answered tonight (Wednesday 28th February).  We will update this page tomorrow with information about the services for the rest of the week.

You can use the Email Support Service to access practical and emotional support and specialist information. Emails are responded to by trained and experienced women.

We can provide help accessing information regarding the Police, court and medical procedures and in accessing support regarding the Criminal Injuries Compensation Board.

We offer a confidential service.  We use a specialist system that anonymises your email address.  This means you have control over if and when you tell us who you are.

We can provide support and information to supporters such as partners, relatives, friends, carers and other workers.

Helpline and Email Support Service Feedback

If you have used the Telephone Helpline or the Email Support Service we would welcome your feedback, you can give us your opinions by clicking on the link below, the survey is anonymous.

> Take the Feedback Survey <

The survey will ask questions about the service you received and how we can improve it.  It will also ask about the difference the service has made to you.  You do not have to answer all of the questions in this survey, you are welcome to skip questions or whole pages if you want to.

We will use the information to improve our services and evidence the difference our services make to women and girls.  One of the main places we will use the information is when we apply for funding for our services.  This means that we may quote some of what you write in the survey.  We will always do this in a way that makes sure no one can identify you.


We are committed to providing a high level of service to the women and girls who use our services. Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

There is information about how to raise a complaint on our contact us page.


raising awareness

3 Ways to Help us to Raise Awareness

As a charity we rely on volunteers, donations and feedback to help us deliver our service in Tyneside and Northumberland. Find out more below.

Feedback Survey