Telephone Helpline 2017-12-14T13:34:23+00:00

Telephone Helpline – 0800 035 2794

Our local helpline is free and confidential. It is staffed by trained women who are here to listen and support you.

The helpline is open: Tuesday, Wednesday and Thursday evening between 6pm and 8.30pm. Friday daytime between 11am and 2pm.

Our helpline and email support services are open as usual over the festive period with the exception of Boxing Day – Tuesday 26th December.  There is information about other helplines over the festive period here: http://rctn.org.uk/get-help/emotional-crisis-support-numbers/

We usually offer up to 50 minutes of support but do end calls when the helpline closes. We answer the helpline up to 15 minutes before the closing time.

If you get a recorded message, leave a message and we will contact you as soon as possible.

Our helpline can also provide support and information to a supporters such as partners, relatives, friends, carers and other workers.

If you need immediate support outside of opening times:

National Rape Crisis Helpline – 0808 802 9999

Rape Crisis England & Wales National helpline offers emotional support and information about local Rape Crisis services

The line is open daily from 12 noon until 2.30pm and from 7pm until 9.30pm.

Multilingual Helpline

Local helpline support is available in Hindi, Punjabi and Urdu on Thursdays between 6 pm and 8.30 pm

ہم منگل،بدھ اور جمعرات کو شام 6 سے 8:30 تک کھلے ھوتے ہيں۔

جمعرات کو اردو،پنجابی اور ہندی ميں سہولت موجود ہے۔

ہماری علاقائ ہيلپ لائن ناصرف مفت ہے بلکہ راذدارانہ سروس ديتی ہے۔

لينڈ لائن سے کال فری ہے،موبائل سے کال کے چارجز ہو سکتے ہيں۔

ہم ہر طرح کے جنسی سانحات سے متاثر ہونے والی خواتين کوناصرف معلومات فراہم کرتے ہيں بلکہ ان کو اپنا ساتھ بھی ديتے ہيں۔

ख़ुलनेकेदिनऔरसमय – मंगलवार,बुधवार,वीरवार

शामके६:००से८:३०बजेतक

वीरवारकेदिनपंजाबी,हिंदीऔरऊदुमेंसहाईताउपलबदहै।

हमारीलोकललाईनमुफतऔरगुपतहै।

मुफतसिरफलंडलाईनसे, मोबाईलसेपैसेलगसकतेंहैं।

वोसभीऔरतेंजोलैंगिकछेड़छाड़सेबचचुकीहैं, उनकोहम

सभीतंरहकीजानकारीऔरसहाईतादेतेहैं।

Feedback

We would like to know about your experience of using the helpline and / or email support service.  If you feel able to you can do that through our confidential online survey, you can access the survey below:

Survey

The survey will ask questions about the service you received and how we can improve it.  It will also ask about the difference the service has made to you.  You do not have to answer all of the questions in this survey, you are welcome to skip questions or whole pages if you want to.

We will use the information to improve our services and evidence the difference our services make to women and girls.  One of the main places we will use the information is when we apply for funding for our services.  This means that we may quote some of what you write in the survey.  We will always do this in a way that makes sure no one can identify you.

Complaints

We are committed to providing a high level of service to the women and girls who use our services. Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

There is information about how to raise a complaint on our contact us page.

News

raising awareness

3 Ways to Help us to Raise Awareness

As a charity we rely on volunteers, donations and feedback to help us deliver our service in Tyneside and Northumberland. Find out more below.

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