RCTN’s External Complaints Policy
We are committed to providing a high level of service to all callers, women who use our services and staff from external agencies. We are also committed to governing and running the organisation in an ethical manner in line with the requirements of the Charities Commission and the British Association for Counselling and Psychotherapy. Nevertheless, there is always a possibility that we will get things wrong. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.
- The details of the complaint.
- Your name, address and telephone number.
You can find details of our Complaints Policy and Procedures here: Complaints Policy & Procedure