RCTN’s External Complaints Policy

We are committed to providing a high level of service to all callers, women who use our services and staff from external agencies.  We are also committed to governing and running the organisation in an ethical manner in line with the requirements of the Charities Commission and the British Association for Counselling and Psychotherapy.  Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

  • The details of the complaint.
  • Your name, address and telephone number.

You can find details of our Complaints Policy and Procedures here: Complaints Policy & Procedure

Further information click on this link External complaints leaflet & to download the complaints form click on this link External complaints form

 Any other information around Complaints Policy contact us on Tel: 0191 222 0272 or email: enquiries@rctn.org.uk