Our Services

Frequently Asked Questions

Information about all of our services

Is there a cost for your services?

Is the service women-only?

Are your services confidential?

Can I bring a friend?

Where do the sessions take place in Tyneside?

Where do the sessions take place in Northumberland?

Do you accept referrals?

Can I access more than one service at the same time?

Counselling Specific Questions

What kind of counselling is it?

How often do I have to come to counselling sessions?

How many counselling sessions can I have?

What will happen at a counselling session?

What qualifications do your counsellors have?

Information about all of our services

Is there a cost for your services?

All of our services are free of charge.  We believe that support to recover and seek justice after experiencing sexual violence is a right and therefore not something you should pay for.

Is the service women-only?

All of our services are for women and girls only and all of our trustees, staff and volunteers are women.  That means that when you call us you will only speak to a woman and your worker or counsellor will be a woman.

Our main office and some of our outreach bases are women-only.  Your worker or counsellor will talk to you about which base best suits your needs.

Our definition of women-only includes Trans women and non-binary people who identify that women’s services are right for them.

Are your services confidential?

Please see our page on Confidentiality & Safeguarding

Can I bring a friend?

If you tell us in advance you can bring another woman with you.  Your supporter won’t be able to come into counselling or group work with you but it may be ok for them to come into a Practical & Emotional Support session.

Where do the sessions take place in Tyneside?

We have safe, comfortable, women-only counselling rooms in the centre of Newcastle and outreach bases in Gateshead, Newcastle, North Tyneside and South Tyneside.

If you prefer to use the telephone we can, in some cases, arrange for telephone support with one of our counsellors.

If you would like Practical and Emotional support they can provide outreach support across a wider variety of bases depending on your needs.

Where do the sessions take place in Northumberland?

Our aim is to provide safe, comfortable support at as many different venues as possible so that you don’t have too far to travel. We currently have outreach bases in Alnwick, Berwick, Blyth, Cramlington, Hexham and Morpeth. We will help you identify which base would be best for you.

If you prefer to use the telephone we can, in some cases, arrange for telephone support with one of our counsellors.

If you would like Practical and Emotional support they can provide outreach support across a wider variety of bases depending on your needs.

Do you accept referrals?

We accept referrals from women themselves and from others, including other organisations, who have the woman’s permission.  We have a waiting list and stay in regular contact with women while they wait for our services.

To make a referral or to find out more contact us.

You can refer yourself or someone else online, click here to access our online referral form. 

Can I access more than one service at the same time?

We believe that you should decide what the right kind of support is for you.  That may be a mix of our services at the same time or it may be that you chose to only use one of our services.  You can also use different services at different times in your life.  We are here for you when you need us.

The only services you can’t use at the same time as each other are Counselling and Group Work.  If you would like to discuss this please contact us.

Counselling Specific Questions

What kind of counselling is it?

We offer non-directive counselling from a person-centred perspective.  Click here for more information about person-centred counselling. 

How often do I have to come to counselling sessions?

We normally recommend weekly sessions and we will work with you at a pace you are comfortable with.

How many counselling sessions can I have?

We offer up to 20 sessions.

What will happen at a counselling session?

Counselling sessions take place in a private setting and last up to an hour.  Your counsellor will help you establish what you need to focus on.  Counselling is about what works for you.

Your counsellor won’t give you advice.  She will listen and help you find your way through. She will never judge or criticise and she will understand and help you take back control of your life and move forward in your own time.

Counselling can make you feel upset or can bring back memories, so after your session you might need some support or a bit of space.

What qualifications do your counsellors have?

All our counsellors are women and all hold the minimum of a postgraduate diploma in Counselling and many years’ experience.

Our counselling service is British Association for Counselling and Psychotherapy (BACP) Accredited and we work in accordance with the Ethical Framework for the Counselling Professions which provides a framework to ensure we are working to sound ethical practices and considerations within our work.

Counselling
Group Work
Helpline & Email Support
Practical & Emotional Support