Frequently Asked Questions
All of our services are free.
We believe that support to recover and seek justice after experiencing sexual violence is a right and therefore not something you should pay for.
Your support is confidential but there are times when we will have to break it if you tell us:
- You are actively suicidal.
- You plan to hurt someone else.
- You tell us that a child or adult is at risk of being harmed.
- You tell us about acts of terrorism.
These are some examples where we have to pass on information to a third party like the police, social services or your GP.
We will try to discuss this with you first, support you to have the discussion with the relevant service yourself, and keep you informed. However, if the situation is serious and you do not feel able to pass on the information, then we will have to break confidentiality.
If you are using more than one of our services we may have to share information about you within our organisation. This will be done on a strictly ‘need-to-know’ basis.
If you tell us in advance, you can bring another woman with you.
Your supporter won’t be able to come into counselling or group work with you.
It may be ok for them to come into an Independent Sexual Violence Advisors (ISVA) session. You can discuss this with your ISVA before the session.
We offer discreet, confidential spaces, including women-only options.
Our main base is in Newcastle, and we have outreach bases in Gateshead, Newcastle, North Tyneside, South Tyneside and Sunderland.
Evening appointments are available, and sessions can be in person, online or over the phone.
Our practitioners will work with you to identify which outreach base best meets your needs.
Our aim is to provide safe, comfortable support at as many different venues as possible so that you don’t have too far too travel.
We offer discreet, confidential spaces, including women-only options.
We have outreach bases in a range of locations across Northumberland, including in the North, West and South East.
Our practitioners will work with you to identify which outreach base best meets your needs.
Evening appointments are available, and sessions can be in person, online or over the phone.
We accept referrals from women themselves and from others, including other organisations, who have the woman’s permission.
We have a waiting list and stay in regular contact with women while they wait for our services.
To make a referral or to find out more contact us.
You can refer yourself or someone else online, click here to access our online referral form.
We believe that you should decide what the right kind of support is for you. That may be a mix of our services at the same time or it may be that you chose to only use one of our services. You can also use different services at different times in your life.
We are here for you when you need us.
We are a specialist charity providing support for people affected by sexual violence.
Our charitable purpose is to provide services primarily for women and girls aged 13+ who have experienced sexual violence at any time in their lives.
We are currently accepting referrals for:
- Our women-only services;
- Our services for trans women with the protected characteristic of gender reassignment;
The most appropriate service will be determined according to individual circumstances, the needs of the survivor, and the eligibility criteria for each service.
We are a specialist charity providing support for people affected by sexual violence.
Our charitable purpose is to provide services primarily for women and girls aged 13+ who have experienced sexual violence at any time in their lives.
We are currently accepting referrals for:
- Our women-only services;
- Our services for trans women with the protected characteristic of gender reassignment;
The most appropriate service will be determined according to individual circumstances, the needs of the survivor, and the eligibility criteria for each service.
