Feedback & Service Evaluation

We value feedback about our services and want to know about the difference we may have made to the lives of women and girls.

Below you can click on a link to complete a survey about our face-to-face services; counselling, Group Work and Practical & Emotional Support or our Helpline & Email Support Services.

You do not have to answer all of the questions in either of the surveys and you are welcome to skip questions or whole pages if you want to.

We will use the information to improve our services and evidence the difference our services make to women and girls.  One of the main places we will use the information is when we apply for funding for our services.  This means that we may quote some of what you write in the survey.  We will always do this in a way that makes sure no one can identify you.

Face-to-Face Service Evaluation
Helpline & Email Support Feedback Survey

External Complaints Policy

We are committed to providing a high level of service to all callers, women who use our services and staff from external agencies.  We are also committed to governing and running the organisation in an ethical manner in line with the requirements of the Charities Commission and the British Association for Counselling and Psychotherapy.  Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

  • The details of the complaint.
  • Your name, address and telephone number.

You can find details of our Complaints Policy and Procedures here: Complaints Policy & Procedure

Further information click on this link External complaints leaflet & to download the complaints form click on this link External complaints form

 Any other information around Complaints Policy contact us on Tel: 0191 222 0272 or email:

Group Work
Helpline & Email Support
Practical & Emotional Support