Our Local Helpline & Email Support Service will be open at the usual times during the Festive Season:
Monday – Thursday ~ 6.00 pm – 8.30 pm
Except for the following days when the service will be closed:
Tuesday 24th Dec (Christmas Eve)
Wednesday 25th Dec (Christmas Day)
Thursday 26th Dec (Boxing Day)
Tuesday 31st Dec (New Year’s Eve)
Wednesday 1st January (New Year’s Day)
T: 0800 035 2794 or E: emailsupport@rctn.org.uk
Our local Helpline & Email Support services are free and confidential.
The services are staffed by trained women who are here to listen and support you.
We usually offer up to 50 minutes of support but do end calls when the helpline closes. We answer the helpline up to 15 minutes before the closing time.
If you get a recorded message, leave a message and we will contact you as soon as possible.
Our helpline can also provide support and information to a supporters such as partners, relatives, friends, carers and other workers.
We offer a confidential service. We use a specialist system that anonymises your email address. This means you have control over if and when you tell us who you are.
National 24/7 Helpline & Live Chat
Rape Crisis England & Wales (our umbrella organisation), offer a National Helpline & Live Chat Service. The National Helpline & Live Chat is available 24/7. To find out more click on the link below.
During the Festive Period, the National Helpline will be open every day, as usual.
Mental Health Crisis Teams
Newcastle & Gateshead: 0800 652 2863
Northumberland & North Tyneside: 0800 652 2861
South Tyneside & Sunderland: 0800 652 2867
Samaritans
116 123
Open 24 hours a day, everyday
