Our local Helpline & Email Support services are free and confidential. The services are staffed by trained women who are here to listen and support you.

We answer calls and emails: Monday – Thursday between 6.00pm and 8.30pm. Friday between 11.00am and 2.00pm.

We usually offer up to 50 minutes of support but do end calls when the helpline closes. We answer the helpline up to 15 minutes before the closing time.

If you get a recorded message, leave a message and we will contact you as soon as possible.

Our helpline can also provide support and information to a supporters such as partners, relatives, friends, carers and other workers.

We offer a confidential service.  We use a specialist system that anonymises your email address.  This means you have control over if and when you tell us who you are.

We can provide support and information to supporters such as partners, relatives, friends, carers and other workers.

Feedback

If you have used the Telephone Helpline or the Email Support Service we would welcome your feedback, you can give us your opinions by clicking on the link below, the survey is anonymous. The survey will ask questions about the service you received and how we can improve it.  It will also ask about the difference the service has made to you.

Complaints

We are committed to providing a high level of service to the women and girls who use our services. Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

There is information about how to raise a complaint on our here.