Telephone Helpline – 0800 035 2794

Our local helpline is free and confidential. It is staffed by trained women who are here to listen and support you.

The helpline is open: Monday – Thursday evening between 6pm and 8.30pm. Friday daytime between 11am and 2pm.

We usually offer up to 50 minutes of support but do end calls when the helpline closes. We answer the helpline up to 15 minutes before the closing time.

If you get a recorded message, leave a message and we will contact you as soon as possible.

Our helpline can also provide support and information to a supporters such as partners, relatives, friends, carers and other workers.

Feedback

We would like to know about your experience of using the helpline and / or email support service.  If you feel able to you can do that through our confidential online survey, you can access the survey below:

Survey

The survey will ask questions about the service you received and how we can improve it.  It will also ask about the difference the service has made to you.  You do not have to answer all of the questions in this survey, you are welcome to skip questions or whole pages if you want to.

We will use the information to improve our services and evidence the difference our services make to women and girls.  One of the main places we will use the information is when we apply for funding for our services.  This means that we may quote some of what you write in the survey.  We will always do this in a way that makes sure no one can identify you.

Complaints

We are committed to providing a high level of service to the women and girls who use our services. Nevertheless, there is always a possibility that we will get things wrong.  We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

There is information about how to raise a complaint on our contact us page.